Platform Status
Operational status of the Octelligence platform, our uptime commitments, and how we communicate during incidents.
This page summarizes the operational status of the Octelligence platform, our uptime commitments, and how we communicate during incidents.
Service Components
Uptime Commitment
Octelligence targets 99.9% monthly uptime for the core production Service. Detailed measurement methodology, exclusions, and service credits are described in our Service Level Agreement.
| Period | Target | Reported Uptime |
|---|---|---|
| Trailing 90 days | 99.9% | To be reported |
| Trailing 12 months | 99.9% | To be reported |
Incident Communication
During a service-affecting incident, we communicate through the following channels:
- This page is updated to reflect the affected components and current state.
- Status subscribers receive email updates when incidents are opened, updated, and resolved.
- In-app notices may appear for incidents affecting authenticated users.
- Account administrators may receive direct email for significant incidents.
For each incident we publish an initial acknowledgement, periodic updates while we investigate and remediate, and a resolution notice. For significant incidents we publish a post-incident summary describing the root cause, customer impact, and the steps we are taking to prevent recurrence.
Scheduled Maintenance
We perform scheduled maintenance during designated maintenance windows whenever possible. Planned maintenance is announced at least seventy-two (72) hours in advance through this page and to status subscribers. Emergency maintenance for security or stability reasons may be performed with shorter notice or no notice when required to protect the Service.
Incident History
Incident history is being established. We will publish a rolling 90-day incident summary on this page once additional reporting infrastructure is in place.
Contact
To subscribe to status notifications or report an issue, contact status@octelligence.com. For active outages affecting your account, contact support@octelligence.com.